Frequently Asked Questions
Everything you need to know about your Motive Products shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your materials sustainably sourced?
At Motive Products, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.